Phil Spencer announces that Scott Rowe Solicitors are best in county at The ESTAS, the most prestigious awards in the UK property industry
Scott Rowe received the award for being the Best in County for Somerset, at the prestigious ESTAS Customer Service Awards for 2018 the biggest awards in the UK conveyancing sector. The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience “The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their conveyancer or solicitor. 8,000 surveys were completed by customers during the competition.
Firms were recognised in 13 regions around the UK. There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.
Kevin Bull, Director at Scott Rowe said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of our personal service and this proves we are delivering what we promise.”